Frequently Asked Questions
Have Questions?
We’re here to guide you swiftly, addressing your queries and welcoming your suggestions with open arms.
Skincare Products
What skin types are Fab Naturals Ke skincare products suitable for?
Our products are designed for all skin types, including sensitive, dry, oily, and combination skin. We use natural ingredients to ensure gentle care for your skin.
Are your skincare products free from harmful chemicals?
Yes, all our products are free from parabens, sulfates, alcohol, and other harsh chemicals. We believe in using only natural, skin-friendly ingredients.
How do I choose the right skincare product for my skin?
We offer a variety of products based on skin concerns such as dryness, oiliness, or sensitivity. Our product descriptions and ingredient lists will help guide you in selecting the best option for your needs.
Do you offer products for sensitive skin?
Absolutely! Our products are made with gentle, natural ingredients, making them suitable for sensitive skin.
How should I store Fab Naturals Ke skincare products?
Store them in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.
Haircare Products
Are your haircare products safe for all hair types?
Yes, our natural haircare products are suitable for all hair types, including curly, wavy, straight, and coily hair.
Do your haircare products contain parabens or sulfates?
No, our products are completely free of parabens, sulfates, and alcohol to ensure the best care for your hair without damaging chemicals.
Can I use your haircare products on chemically treated hair?
Yes, our gentle, nourishing formulas are safe to use on colored, permed, or chemically treated hair.
How often should I use your haircare products?
We recommend using our haircare products based on your individual hair needs. Our shampoos and conditioners can be used daily or as needed, depending on your hair type & routine and the product type.
Do your hair products help with hair growth?
Our natural ingredients are carefully selected to nourish your scalp and hair, promoting healthy hair growth.
How to Purchase from Our Website
How do I place an order on the Fab Naturals Ke website?
Simply browse our products, select the items you’d like to purchase, and click on order on WhatsApp. You will be redirected to Fab Naturals Ke WhatsApp Catalogue. Add to cart or message. We will be of service to get order and provide you with any information you require on skincare and haircare. We offer free consultation.
What payment methods do you accept?
We accept various payment methods, including paybill number (Mpesa) and Bank transfers,
Do you offer delivery?
Yes, we deliver throughout Kenya. You can select your preferred delivery method depending on location.
Can I track my order?
Yes, once your order has been shipped either with package delivery services with SACCOS or a rider , you will be notified and know what time/day to receive. You will be able to get the delivery number too.
What is your return policy?
If you’re unsatisfied with your purchase, please contact us within 7 days of receiving your order. We’ll assist you with returns or exchanges as needed.
About Natural Cosmetics
What makes natural cosmetics different from conventional products?
Natural cosmetics are made from plant-based and naturally sourced ingredients without synthetic chemicals, making them safer and better for both you and the environment.
Why are parabens, sulfates, and alcohol harmful to my skin and hair?
Parabens, sulfates, and alcohol can be harsh on skin and hair, causing irritation, dryness, and damage. We avoid these ingredients to provide gentle, nourishing care.
Are natural cosmetics as effective as conventional products?
Yes! Our natural formulas are designed to deliver excellent results while being safe and eco-friendly. Nature has powerful ingredients that can effectively care for your skin and hair.
Do natural products expire faster than regular cosmetics?
Natural products may have a shorter shelf life due to the absence of synthetic preservatives, but we do use naturally approved preservatives and proper storage will ensure they remain effective and longer.
Can I trust the ingredients in your products?
Absolutely. We prioritize transparency, listing every ingredient used in our products. We ensure they are ethically sourced and safe for use.